How do I know how good a job you will do for me?

We will gladly provide you with 4 free scans to enable you to evaluate our service. These scans will be done strictly in line with our standard methods - they will not be tweaked to make a sale!

We will charge £2 for materials and postage only - deductable from your first order.

I want a cheaper batch-scanning service. Can you help?

Batch scanning services do NOT produce the best output from each slide. We are happy to discuss a price for a batch scan-only service IF you are intending to edit and optimise the results yourself using photo editing software and understand the limitations of the scans we will provide (which will be without guarantee).

What is Digital ICE?

This is a very sophisticated method of removing dust and scratch marks from scanned film by using a separate infra-red scan to identify physical blemishes, then removing those artifacts from the normal scanned image with only very minimal effect on  authentic fine detail. This has some  limitations when scanning some old Kodachrome or black and white film, but we use the latest version - Digital ICE4 - which is more effective in these situations than earlier versions

I want to send you some negative strips but don't want every frame scanned. Is that possible?

Yes - please just make sure that your instructions are clear. The cost will be unaffected.

What is the difference between TIFF and JPEG files?

JPEG files are much smaller than TIFFS but are compressed and lose quality irreversibly. High-quality JPEGs are fine for printing or viewing on-screen, but for archiving or subsequent image editing TIFF should always be chosen rather than JPEG.

What colour space do you use?

We use Adobe RGB (1998)